Self Exclusion

What Is Self-Exclusion

Self-exclusion is a formal request to be blocked from accessing a gambling platform. Once activated, your 1Win account is suspended — you cannot log in, deposit, or place bets for the duration of your exclusion period. It is one of the most effective tools for anyone who feels their gambling is becoming problematic.

How to Self-Exclude on 1Win

Self-exclusion can be requested directly through your 1Win account:

• Log into your 1Win account
• Navigate to Account Settings → Responsible Gambling
• Select "Self-Exclusion" and choose your exclusion period
• Confirm your request — exclusion takes effect immediately

Alternatively, contact 1Win customer support via live chat or email and request self-exclusion directly. Support agents are available 24/7 and will process your request without requiring justification.

Exclusion Periods

1Win offers the following self-exclusion options:

• Cooling-off: 24 hours, 7 days, or 30 days — temporary pause, account reactivates automatically
• Short-term exclusion: 3 months or 6 months
• Long-term exclusion: 1 year or 5 years
• Permanent exclusion: Account permanently closed, no reactivation

What Happens to Your Balance

Any remaining real-money balance in your account at the time of exclusion can be withdrawn. Bonus funds are forfeited on exclusion. Contact 1Win support to arrange withdrawal of your remaining real-money balance.

Additional Support

Self-exclusion from one platform is a good start but may not be sufficient on its own. Consider registering with multi-operator exclusion schemes and seeking professional support:

• BeGambleAware.org — 24/7 support and self-exclusion guidance
• GamblingTherapy.org — Free online counseling
• GAMSTOP — UK multi-operator self-exclusion scheme
• Gamblers Anonymous — Peer support worldwide